Refund policy

Return & Refund Policy – Emerald Haven

We want you to be fully satisfied with your purchase. If you are not happy with your order, you may request a return under the conditions below.

Returns

• Items can be returned within 30 days of delivery.
• Products must be unused, in original condition, and in original packaging.
• Proof of purchase is required.

Non-returnable items

• Gift cards
• Personal care items (if applicable)
• Items marked as final sale

Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection.
• Approved refunds will be issued to your original payment method within 5–10 business days.

Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect.

Damaged or Incorrect Items
Please contact us within 48 hours of delivery with photos of the issue.